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You’ve probably heard it called P-51D Mustang RAF 112 Sqn. – after all, that’s what it’s known by in most of the business world.

Here at Access, we call it client success and we have an entire department dedicated to it.PROMO FA Pietra Magica dell'Abisso Oscuro - Magic Stone of Dark Depths FoW En It

Or you could call it member success. While not a buzz word, this would be just as relevant a term.

What am I talking about?

All these describe the idea that companies should strategize their business plan with the end user in mind. And little by little,Trumpeter 1 35 German Panzerjagerwagen Vol.2 New it has taken over the business world mindset and become the preferred way to gain an audience’s loyalty – and all the benefits that come with it.

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When it comes to running a Hasegawa 1 32 08881 Messerschmitt Bf109F-4 Trop Model Kit or loyalty program, your mama had it all figured out.

In honor of mothers everywhere (including mine who's been a mom for 71 of her 90 years), I’d like to share some life lessons learned from the mother hen herself – and how they can be used as best practices in running a successful membership discount club or loyalty program. 1912 Henderson Model A 1 16 Aoshima Motorcycle Kit Japan Vintage Bike

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The term “generation” refers to a group of people born around the same time that share similar experiences and other commonalities.

Over time, there have been various studies done to compare generations on an array of topics. And we are about to add a little comparison of our own to that list.MTG Commander 2014 Forged in Stone Nahiri Sealed Magic The Gathering

Given what we do here at Access (loyalty, loyalty and more loyalty); we thought it’d be interesting to dip into our stats pages to see how the thoughts, habits and values around loyalty compare throughout generations.

Trumpeter 1 700 USSR Kiev Aircraft Carrier Static Warship 05704 Model Kit BattleBefore diving in, let’s start with a brief profile on each of the generations we’ll be comparing.

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Some businesses seem to have it made. They have a faithful following that only seems to grow year after year.

While it may seem effortless to big brands like Apple, Trader Joe’s, Starbucks and maybe even your competitor down the street, that’s just because you can’t see the thought and care that goes into their loyalty strategies.Tamiya Models Ilyushin Il-2 Shturmovik Model Kit (1 48 Scale)

In fact, you can build your own wildly successful loyalty program by hitting the right notes for your organization and members. MTG Return to Ravinca Pre Release Complete Set ENGLISH BNIB NOSHint: “right” could mean something very different for you than it does for other successful businesses.

There are a lot of reasons an association might want to build a new member benefits platform.MOX OPAL Scars Of Mirrodin SOM Magic MTG MINT CARD Some are attempting a formal loyalty strategy for the first time. Some may not be seeing the results they want and are beginning to rethink their solutions.

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We talk about customer loyalty a lot here on the Access blog. Not surprising, given that this is indeed a "loyalty blog."
 
When it comes to the topic of customer loyalty, however, we like to draw as much and as often as possible from what's happening in the real world. Using real data. In the pursuit of real results. 80351 Hobby Boss F-111 Cavy Aardvark Fighter-bomber Military Aircraft 1 48 Model
 
NG Model 53040 Boeing 757-223wl American Airlines N189an in 1 400 ScaleAnd while some principles around customer loyalty tend to remain the same, it's always the data that helps us distinguish between the truth and what is merely "conventional wisdom."
 
That's why every year we lend our loyalty community a helping hand by gathering every relevant bit of customer engagement and loyalty data we can find.1x Leyline of the Void - Guildpact - Light Play, English Since new data emerges all the time throughout the year, we update these statistics at least monthly, if not more often, so be sure to bookmark or subscribe to our email.
 
Note: the stats below and others from recent years can be found as always on our Ultimate Collection of Loyalty Statistics .New 1 350 IJN DD Shimakaze Conp Detail up parts set (MX) PHOTO ETCHED PARTS JPN As we've done in years past, we'll continue to provide a link back to the original source of the data for your convenience. And if you have relevant information you'd like us to include, don't hesitate to drop it in the comments.
 
Enjoy!
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